Cancellation Policy

8th Line Property offers serviced apartments to customers who book directly through its website or through other booking platforms. This policy applies to all bookings made through 8th Line Property’s website and other booking platforms.

Free Cancellation

8th Line Property offers free cancellation for any bookings cancelled up until 14 days prior to check-in time will be refunded within 5 business days. Any cancellations made within 13 days prior to check-in will result in a charge for one night’s stay and no refund will be due. The deadline for free cancellation corresponds to the time zone of the accommodation, which is the United Kingdom.

Bookings are not transferrable to different dates and should this notice not be adhered to charges will apply as per the notice received. Once in-house, if you wish to leave earlier than originally booked, you will need to offer 14 day’s notice.

8th Line Property reserves the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and apartments may be re-let and cancellation charges will apply.

Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds. Please note that transaction fees are not refundable in the event of a cancellation.

Cancellation Changes

For extensions or early departure, we also require a minimum 14 day’s notice, otherwise your accommodation is not guaranteed.

Different Cancellation Policies For Specific Apartments

8th Line Property may offer a different cancellation policy for certain apartments, which will be clearly stated on the apartment’s booking page. Customers are advised to carefully review the cancellation policy for each individual apartment before making a booking.

Group Bookings & Cancellation

For group bookings: If you need to cancel your booking, you are entitled to do so with no charge providing cancellation in writing (e-mail is acceptable to info@8thlineproperty.co.uk) has been received as follows: –

For stays of 90 nights or more a 30-day notice required. For extensions or early departure, we also require a minimum 30 day’s notice, otherwise your accommodation is not guaranteed.

Cancellation Procedure

To cancel a booking, customers must contact 8th Line Property’s customer service team at +44 7767 305 250 or info@8thlineproperty.co.uk. Customers must provide their Booking ID and follow the instructions provided by 8th Line Property’s customer service team.

Refunds

Refunds for cancelled bookings will be processed within 14 days of cancellation. The amount refunded will be the amount paid for the booking minus any charges incurred due to late cancellation or any other charges that may apply.

Please Note: Refunds made may take 7-10 days to show in your account.

Changes To The Cancellation Policy

8th Line Property reserves the right to change its cancellation policy at any time. Any changes to the cancellation policy will be posted on 8th Line Property’s website and will take effect immediately.

Governing Law

This cancellation policy is governed by the laws of Scotland and England. Any disputes arising out of or in connection with this cancellation policy shall be subject to the exclusive jurisdiction of the courts of Scotland and England.

Security/Damage Deposit

We do not use booking.com for collecting payments. Our system Charge Automation does it automatically, and it happens at the time of booking for the stay and the security/damage deposit reserved (not charged) on the day before arrival. It is then released 48 hours after check-out if there are no issues or damages.

What Happens When the Deposit is released?

When a Security Deposit is released, either automatically or manually, one of two scenarios will occur:-

• If the Guest used a regular credit card – the hold that was originally placed, and likely appeared as a “Pending Transaction” in the online banking account, will simply go away as though it never happened. There is no ‘refund’ that occurs and they won’t see a ‘transaction’ from when the hold was originally placed.
• If the Guest used a Visa-Debit or Mastercard-Debit type card – the cardholder will have seen the money come out of their account when the hold was placed. The money was withdrawn by the card issuer so that they could guarantee that the funds remained available for the duration of the hold. Those funds are being held by the card issuer.

The cardholder will see a refund in their account. This will take approximately 7 business days to occur after the hold was released, whether that happened automatically or manually.

The refund goes through in the form of a reversal – in the case of a reversal, you won’t see a refund credit on the statement —you’ll just see the original authorization drop off the statement entirely after a few days. There will be no payment and no refund. It’ll appear as if the whole transaction never happened.

Contact Us

If you have any questions or concerns about 8th Line Property’s cancellation policy or security deposit, please contact us at +44 7767 305 250 or info@8thlineproperty.co.uk.

Kind regards,
Alex & Kate
8thLineProperty.co.uk

+44 7767 305 250
info@8thlineproperty.co.uk