Even in a world where technology such as and artificial intelligence are constantly evolving, people will always be at the core of customer service.

Although technology can greatly facilitate the operation of a streamlined and effective serviced accommodation business, human interaction is always crucial to provide a remarkable guest experience. These technologies are far from perfect, because they lack emotional intelligence and empathy. These human abilities allow customers to feel valued and heard rather than disgruntled by negative interactions.

At 8th Line Property understand that we work with people, we provide customer service 7 days a week, 365 days a year. That way, you can always count on someone to assist you with your housing needs.

At 8th Line Property, we take pleasure in offering our guests not just comfortable accommodation but also professional, polite customer service that is accessible throughout the week  to help with a variety of needs and make sure your stay runs as smoothly as possible.

Customer Service That Is Always Here For You

We are aware that long trips and travel are not without their difficulties and unknowns. As a result, we think that our own customer service representatives can address any issues, respond to inquiries, and offer assistance to clients as needed. We can consider our service satisfactorily rendered when our clients are pleased.

Your Question, Our Expertise

Our committed team of professionals is here to assist you with any issue relating to booking modifications or cancellations, maintenance requests, billing inquiries, or assistance with your original reservation. You may reach them by phone or online through out the week. Here’s how you can have an amazing stay with our customer service:

1. Easy Booking Procedure

You can book our wide selection of fully furnished and serviced apartments around Dundee, Kirriemuir or London at your convenience by using our user-friendly website. Our customer service is here to help you during the entire booking process if you have any questions or need assistance.

2. Flexible Changes And Cancellations

Because we recognise that plans might alter, 8th Line Property provides flexibility with regard to changes and cancellations. Our customer service can assist you in making the required adjustments to your reservation, so that your stay is tailored to your needs, even if your trip dates change or you become aware of unforeseen circumstances.

3. Quick Maintenance Support

Our customer service is available throughout the week in case you run into any maintenance problems while visiting. They will get back to you right away. Our top objectives are your safety and comfort, and we make every effort to promptly address any maintenance requests so that you enjoy a pleasurable stay the whole time.

The 8th Line Property team can be reached by phone, via our website, or by submitting a form. Calls should only be made in an emergency. Website and forms are practical means of facilitating inquiries and other types of communication. Every channel offers service around-the-clock.

4. Clear Invoicing Guidance

Taking care of money when visiting for a long time can be challenging. With its simple invoicing, 8th Line Property streamlines the procedure. If you have any queries about your invoice, our customer service are here to help. We will also provide you clarity so that you may feel completely at ease about the costs associated with your serviced accommodation.

5. Personalised Support

Every visitor has different demands, and we respect that. By using a personalised approach, our customer service team makes sure you get help that is appropriate for your particular circumstance. Our goal is to ensure that your stay is as pleasant and pleasurable as possible by listening to your needs and meeting them.