Dear Guests and Clients,

We wanted to provide you with an update on the Covid-19 measures 8th Line Property is doing to guarantee the safety of all of our staff, contractors, visitors, and guests due to the ongoing Covid-19 issue and its variants throughout the UK and the rest of the world.

Our Main Priorities Are As Follows:

• The wellbeing and health of workers, visitors, and guests.
• To make the most of booking and remote working tools.
• To consistently create strategies that follow the recommendations and guidelines of the government.
• Keeping things running and accessible to visitors and guests while adhering to the most recent guidelines from the government.

Health, Safety And Wellbeing

We keep an eye on the recommendations made by the WHO, the government, and health authorities to make sure we are adhering to the most recent procedures and guidelines.

The most crucial action to reduce the risk is maintaining proper hygiene.

It is therefore essential that all workers, visitors, and guests wash their hands on a frequent basis. If you live with us, kindly make sure that your property is cleaned on a regular basis.

Apart from our meticulous standards of hygiene, we have implemented novel protocols:

• Every one of our properties has a pump sanitiser dispenser installed at the entryway. Using this to sanitise their hands is a prerequisite for everybody entering the premises.
• In addition to their heightened cleaning regimen, our third-party housekeeping staff will be visiting each of our buildings first thing in the morning to sanitise all communal spaces, including front door handles and push pads.
• All of the homes in our portfolio will have an electric sanitising sprayer, sometimes known as a fogger.
• This fogger will be used to thoroughly clean all serviced accommodation following each tenant’s departure.
• When outside cleaning contractors enter any of the premises, they will be wearing gloves and safety masks.
• Only necessary maintenance tasks, including testing fire alarms, will be performed by third-party contractors hired by 8th Line Property, who will only enter the building when absolutely necessary.
• The policies and procedures of our linen suppliers have also been modified.

If A Covid-19 Case Is Confirmed In One Of Our Properties:

In accordance with pertinent information received from the authorities, we will move swiftly (see below).

• When a guest exhibits symptoms of the coronavirus (COVID-19) virus while staying overnight for an approved purpose, they should notify 8th Line Property, self-isolate right away to reduce the risk of spreading the infection, and request a test by contacting 119 or visiting nhs.uk online.
• If a guest tests positive, they should head back home right once and keep to themselves until they can get private transportation.
• It is usually not practical for guests to isolate themselves while on vacation, so they should make plans to get home as soon as they can.
• In the event that a visitor is unable to return home for whatever reason—for instance, due to illness or lack of transportation — their situation should be reviewed with a qualified healthcare provider and, if required, the local authority.
• The guest and the accommodation provider should talk about the following actions as soon as possible. Guests may stay longer to self-isolate until they feel well enough to travel, if 8th Line Property permits it. In all but extreme cases, the guest will be responsible for covering the costs of a longer stay, unless otherwise specified in the contractual terms of the reservation.
• In the event that the visitor or guest is unable to go back home, the accommodation and the visitor should talk about food and laundry arrangements, and the provider should think about whether ailing guests should make their own bed linens and clean their own rooms.
• When dealing with a suspected or proven coronavirus (COVID-19 or variant) infection, visitors should adhere to government guidelines.
• The guest should return to their primary residence and continue to abide by the government’s guidelines for self-isolation, household isolation, and social distancing when they (and, if applicable, their family) have completed the required self-isolation period and are no longer experiencing symptoms.
• After the guest leaves, the property they were booking won’t be occupied or entered for at least 72 hours. During that time, we will do a comprehensive deep clean and thoroughly clean any areas the visitor has come into touch with.

Business Continuity

During these periods, we will be conducting business in accordance with the government’s rules, and we’ll keep you informed of any modifications that might result from this.

We have continued to be operational during the pandemic in accordance with government directives from the outset. We put in place the new steps listed below to help us do this, and we’ll keep doing so as needed:

• All reservations, inquiries, and bookings can be handled remotely by us.
• Every social distancing rule shall be followed.
• None of our properties have a reception area.
• We have conducted a thorough risk assessment for every one of our properties in accordance with government criteria to make sure we are adhering to all rules.
• In the case of illness or self-isolation from staff members and outside contractors, we have prepared measures to continue operating.

Flexibility/Cancellation

We understand that plans are subject to change due to uncertainty, therefore we are providing more flexibility with our reservations. We also promise to work with you when new developments occur and to provide you with our full support.

To change, amend or cancel any bookings for serviced apartments please contact info@8thlineproperty.co.uk.

We want to reassure you that we are fully committed to maintaining the high standards we always maintain while operating a safe and highly functional business and offering the best possible assistance and care to guests, visitors, and contractors. We appreciate all of your support during this ongoing period.

Sincerely,

8th Line Property Team